Red Yeti Films Complaints Handling Policy
Red Yeti Films is committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details at info@redyetifilms.co.uk. We have eight weeks to consider your complaint.
What will happen next?
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We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
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We will then investigate your complaint.
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If required, we will organise a meeting with you to try and resolve the issue or send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
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At this stage, if you are still not satisfied, you should contact us again and we will review the decision.
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We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
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If you are still not satisfied, you can then contact a service such as Citizen’s Advice who will give you help and advice about your consumer rights and any legal redress.