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    Red Yeti Films Complaints Handling Policy

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    Red Yeti Films is committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

     

    If you have a complaint, please contact us with the details at info@redyetifilms.co.uk. We have eight weeks to consider your complaint.

     

    What will happen next?

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    1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

    2. We will then investigate your complaint.

    3. If required, we will organise a meeting with you to try and resolve the issue or send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

    4. At this stage, if you are still not satisfied, you should contact us again and we will review the decision.

    5. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

    6. If you are still not satisfied, you can then contact a service such as Citizen’s Advice who will give you help and advice about your consumer rights and any legal redress.